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Refund policy

If a paid plan is not what you wanted, you get your money back. This page says how, and what happens to your plan and your sites.

Last updated: 13 October 2026

In short

  • Any payment, the first one or a renewal, is refunded in full if you ask within 14 days. No reason needed.
  • Ask Paddle at paddle.net, or write to [email protected].
  • You can cancel at any time. The plan then runs until the end of the month or year you paid for.

1. Fourteen days, in full

Within 14 days of any payment for a TurboIndex plan, you can ask for all of it back. This applies to the first payment of a subscription and to every renewal, monthly or yearly. You do not need to give a reason, and you do not need to have stopped using the plan.

The money goes back to the card or account you paid with, including the tax that was charged. How long it takes to show up depends on your bank or payment provider.

2. How to ask

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle makes the refund. You can ask either way:

  • At Paddle: open paddle.net, find your order with the email address you paid with, and ask for a refund there. The receipt Paddle emailed you links to the same place.
  • By email: write to [email protected] from the email address of your TurboIndex account, and we ask Paddle to refund you.

3. What happens to your plan

A refund of the latest payment also ends the subscription, so it does not renew. The account moves to the Free plan when the refund is made, or back to the Launch plan for the accounts that have it. Your sites, URLs and history stay. If more sites are running than that plan runs (1 site on Free), the newest ones are paused, not deleted, and you can choose which ones run.

4. Canceling without a refund

If you only want to stop the renewals, cancel on the Billing page of your dashboard, or through the link in a receipt from Paddle. Nothing more is charged. The plan stays until the end of the month or year you paid for, then the account moves to the Free plan. After 14 days a payment is refunded only in the cases of the next section, or where the law requires it.

5. When something went wrong on our side

If you were charged when you should not have been, for example twice for the same period or after you had canceled, or if TurboIndex did not work for you for a long stretch because of a problem on our side, write to [email protected]. We refund it, also after the 14 days.

6. Your rights under the law

This policy adds to the rights the law gives you and takes none away. Consumers in the EU and the UK have a right to withdraw from an online purchase within 14 days, and Paddle's buyer terms, linked in the checkout, describe it. The full refund above covers the same 14 days.

Questions about this policy: [email protected]. The rest of the agreement is in the terms of service.